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FAQ

We only send by courier, since the Iberian products are fragile and delicate.

We can not risk the quality changes or product losses with ordinary mail.

Our products are fully guaranteed. We pass strict quality and health controls.

Our products have been personally selected by experts who have spent their lives among Iberian products, which guarantees its quality.

Our product range is not fixed. Iberian products are alive elements. We selected our range of products with strict quality criteria. That means that we not commit to a single producer, forcing us to constant selection work. So ensure maximum commitment to quality by producers. All to guarantee maximum customer satisfaction.

All our products have a satisfaction guarantee of 6 months. If you are not completely satisfied with the product received, let us know at the address confianza@jamonjamon.eu and, at no extra cost to you, we will manage the return and delivery of a new product.

All our products have a satisfaction guarantee of 6 months. If you are not completely satisfied with the product received, let us know in confianza@jamonjamon.eu and at no extra cost to you we will manage the return and delivery of a new product.

Delivery within the receipt of payment until receipt by the customer is usually 2 to 3 working days in Spain, 5 in the other countries of Europe.

The maximum delivery time is guaranteed in 7 days for Spain and 10 days for the rest of Europe.

For other areas will depend on courier and customs, but we'll do our best.

We serve all countries in the Euro Zone and the European territory.

If you live in a area with restricted access to food or specifically, Iberian pork products, and still wants to do the shipment, JamónJamón not be liable for customs delays or problems that may result if the product is retained.

The customer is responsible for the knowledge, understanding and respect for the law.

All data collected from users is subject to our Privacy Commitment, in accordance with the principles of the Law 15/1999 of 13th. December on the Protection of Personal Data (LOPD), of the Kingdom of Spain.

Following the Article 30.4 of this Act, users have the right to object free on request, to the processing of their data, in which case it will be dropped, removing their information.

To exercise these rights, simply send an e-mail to: privacidad@jamonjamon.eu.

We only accept two payment systems:

  • Credit or debit card in our Virtual POS: The Virtual POS is the safest way to use credit cards. Ensures that data will be encrypted card directly from the buyer to the bank. These data will never be known by the seller.
  • Transfer via Paypal. Paypal is a simple, fast, safe and free system for our customers.

Yes, for countries outside the European Union. The customer from third countries will be responsible for knowing the laws of his country.

If you live in a non-restricted access to food or specifically Iberian pork products, and still wants to do the shipment, JamónJamón not be liable for customs delays or problems that may result in the case that the product is retained.

Nestled in the heart of the Sierra de Gata, in an environment surrounded by beautiful "dehesas" (the typical Mediterranean forest) of great quality, our tradition is the letter of introduction of our firm.
From Moraleja, Cáceres, home of some of the more legendary fighting bulls ranches, as Victorino Martin, you can see the hills of the mountains of Gata, Hurdes and Bejar. Just one step from Portugal, its climate is influenced by the mountains and the valley of Alagón.
Moraleja is a privileged place in Extremadura, between Salamanca and Portugal. It is the heart of Iberian pig products.

JamónJamón is the gateway to a dynasty of merchants with two centuries of history.

As heirs of Bernabe Sanchez know the world of Iberian pork from the passion and tradition. We've lived since we were in the cradle.

Nestled in the heart of the Sierra de Gata, surrounded of prime quality Dehesas, our tradition is our letter of introduction.

Our products and facilities follow strict sanitary and quality controls. Items purchased in our store come home from our facilities without other intermediaries, in the shortest time with the maximum quality guaranteed.

We are not tied to a brand, because a single producer may certify strict quality processes, but not that each piece is special. Iberian ham is a living product that differs in each piece. That is why in JamónJamón we select each piece individually to certify the flavor and quality of each piece.

Expect therefore a variation in our hams producers explained by the selection of each piece.

If a ham is JamónJamón we certify that it will be a great ham.